To reduce the spread of COVID-19, the Canadian government released a mandate requiring all drivers to use their ArriveCAN app before entering the country. This order includes commercial truck drivers, so fleets making cross-border deliveries need to familiarize themselves with the new entry processes.
The Canadian Trucking Association (CTA) put together several training packages to clarify how to use the app. Some of the most relevant questions for fleets include:
- Are U.S. drivers subject to this mandate? All drivers entering Canada must submit their information through the app prior to entry, including U.S. drivers.
- Where do I get the app? Truck drivers can download the ArriveCAN app for free onto their smartphones from the Google Play Store or the Apple App Store. If drivers don’t have a smartphone, they can access the non-app version from a tablet or computer. If drivers don’t have access to any compatible devices, their employers can complete the process for them before the drivers disembark.
- Do I need to submit my information every time I cross into Canada? What if I make multiple trips across the border daily? Even if your health status hasn’t changed since your last entry, you still need to submit the required information. However, for drivers who cross the border several times per day, the Canada Border Services Agency (CBSA) will accept verbal declarations. They are working with CTA to develop a solution for this issue.
- What if details of my re-entry submission change before I cross the border? Trucking schedules change frequently, so aspects like the date and time may change. Drivers can update any entry on the app to reflect these changes. If the driver can’t access the app, the data will update automatically when they arrive at the border. So long as they submitted their information into the ArriveCAN app, they are within compliance.
- Can I create one login for my fleet? The ArriveCAN app requires that each truck driver has a unique account. The app stores personal data related to the drivers’ health, so privacy and security concerns prohibit a fleet-wide account. The same is true for drivers that work in teams; both individuals must input their information into the app separately.
The CTA’s training packages include a step-by-step tutorial video for truck drivers, an easy-to-digest instructional infographic, and a comprehensive list of frequently asked questions. To stay up to date with trucking safety regulations, contact the experts at Interstate Motor Carriers.