Posted on April 10, 2019
Trucking companies have a significant amount of data to work with when it comes to making improvements. Telematics provides insights on improving driver safety, preventative maintenance, and more. Fleets can also research the competition to see how they operate their companies. While other trucking businesses can provide benchmarks for fleets, looking to different industries can offer new insights for improvement.
What Motivates Clients?
At the end of the day, businesses need trucking companies to transport their goods, products, or cargo. However, several aspects can influence them to choose one company over another. When taking an introspective approach, trucking businesses have a tendency to tout their superior safety ratings. These are, of course, important. However, it overlooks one very significant element that any lateral (and many unrelated) industries know well already: customers don’t just want a product; they also what a relationship.
Building Lasting Relationships with Clients
When people think of exceptional customer service, the trucking industry isn’t usually the first to spring to mind. It may not even make the top ten. To address this, trucking companies need to look to businesses that cultivate successful relationships with their customers. For bigger brands, it’s a simple matter to look up their business model online and make relevant changes. There is plenty of information about well run companies like Apple, Amazon and Microsoft available for fleets to review and assimilate.
However, smaller companies often crack the code on stellar customer service faster. Company leadership can reach out to small business owners and ask for an informal meeting. This can be as simple as getting a cup of coffee or lunch. This creates the opportunity to ask questions about how they surpass customer expectations and gain repeat customers while continuing to grow.
Translating External Experiences to the Trucking Industry
Some industries are too disparate from trucking to have many lessons that will carry over with ease. However, taking an inward approach will yield stale ideas and stagnating service. Interstate Motor Carriers knows that providing a service is only half the equation to running a successful transportation company. We work with trucking companies every day to manage their risks, reduce losses, and solve challenging problems with innovative solutions. Contact us to learn how we can help your trucking business.
Posted on April 03, 2019
Every year, the Commercial Vehicle Safety Alliance (CVSA) holds an International Roadcheck event to inspect common areas of safety violations in trucking. This year, the event will run from June 4-6 and will focus on steering and suspension. These two components are critical to the safe operation of a commercial vehicle as they help ensure a truck can support heavy loads while maintaining stability while driving.
What to Expect During an Inspection
During International Roadchecks, CVSA sends certified inspectors to perform a Level I Inspection (North American Standard), although he or she may opt to conduct a different type of inspection depending on his or her initial evaluation. A Level I Inspection is the most common type of inspection and drivers should be prepared to provide several documents including:
- Their commercial driver’s license (CDL)
- Their medical certification and card/waiver if appropriate
- Their logs for the previous eight on-duty days to confirm their hours of service (HOS)
The inspection includes 37 steps and takes around 45 minutes to an hour to complete. In addition to the above documents, the inspector will check for drugs or alcohol as well as inspect several aspects of the vehicle such as the seat belts, exhaust system, brake system, various lights, and more.
Is an International Roadcheck Different from Standard Inspections?
While drivers may feel some trepidation going into a CVSA inspection, it is no different from the usual inspections they experience at any other time of the year. The only notable difference is that CVSA will issue an official decal for display upon completing a successful inspection. While there will be more inspections than usual, the inspections themselves are the same as always.
The intent of highlighting steering and suspension safety is to increase drivers’ awareness of those critical elements of operating a truck. CVSA announces the dates of the increased inspections to allow drivers to ensure they’re safe and compliant well in advance. It’s also to remind drivers that maximum safety is something they should strive for year-round.
Contact the experts at Interstate Motor Carriers to learn more about our innovative truck insurance solutions.
Posted on February 07, 2019
Although native to China, India, and Vietnam, the spotted lanternfly has invaded eastern Pennsylvania and southwestern New Jersey. In their indigenous countries, natural predators keep the spotted lanternfly population in check. However, such predators don’t exist in PA or NJ. Because of this, in combination with their voracious eating habits, both states have labeled the spotted lanternfly an invasive species.
What This Means for Trucking Companies
While insect populations may not seem like a significant concern to fleets, this is not the case for trucking companies that do business in PA, NJ, and parts of VA. Several counties issued quarantines, which require truckers to undergo spotted lanternfly training. Once drivers complete the training, they receive a permit allowing them to travel for work in and out of the affected areas.
The following is a list of quarantined counties:
Pennsylvania: Berks, Bucks, Carbon, Chester, Delaware, Lancaster,
Lebanon, Lehigh, Monroe, Montgomery, Northampton, Philadelphia, Schuylkill
New Jersey: Hunterdon,
How to Receive a Permit
The Pennsylvania Department of Agriculture (PDA) offers the training for management for free, and it takes about two hours to complete. The Train the Trainer course educates the business owner, manager, or supervisor on how to conduct training for relevant staff. They can then teach their drivers the rules required for the quarantine in affected counties.
Who Needs a Permit?
With the numerous regulations truck drivers have to juggle already, many trucking companies may be wondering if they have to add spotted lanternfly training to their list of responsibilities. While PDA provided a very in-depth explanation for this question, the simple answer is any business that moves vehicles, equipment, or goods in or out of the quarantine zones needs a permit.
PDA also encourages anyone traveling through the affected areas to learn how to identify this pest to avoid spreading it elsewhere. To learn more about rules and regulations affecting the trucking industry, contact the experts at Interstate Motor Carriers.
Posted on November 07, 2018
There is some confusion among motor carriers regarding commercial vehicle rentals. The Federal Motor Carrier Safety Administration (FMCSA) exempts short-term rentals from needing to use Electronic Logging Devices (ELDs) due to the duration of usage. Drivers who fall under this exemption may continue to use paper records of duty status (RODS) in lieu of an ELD; however, there are some limitations.
Updates to the TRALA Exemption
Some motor carriers are under the impression that the exemption applies to rentals for up to 30 days. This is incorrect. In March of this year, the 30-day exemption for short-term rentals expired. While the Truck Rental And Leasing Association (TRALA) petitioned FMSCA to extend the 30-day exemption through the end of 2018, FMCSA denied the request and an 8-day exemption went into effect.
Terms and Conditions of the Exemption
FMCSA provides some basic guidelines for commercial motor vehicle (CMV) rentals.
- The exemption applies to CMV rentals for eight days or less. Attempts to release the same CMV after eight days is a violation of the exemption.
- Rental drivers need a copy of the exemption letter while operating the CMV.
- Drivers must carry a copy of their rental agreement clearly stating who is renting the vehicle and the dates of the rental.
- Drivers must keep copies of their RODS for the current day and any preceding days during the applicable eight-day period.
- All other FMCSA regulations apply during the rental.
Another provision of the rental exemption is the carrier renting the CMVs must report any accident to FMCSA within five business days. When notifying FMCSA of the incident, motor carriers need to provide the following information:
- Provide the exemption explanation (TRALA)
- Date of the accident
- Location of the accident
- Name and license number of the driver and co-driver
- Number and state license number for the vehicle
- Number of people injured
- Number of fatalities
- The cause of the accident as reported by the police
- Any citations issued to the driver
- Total time the driver spent operating the vehicle as well as their on-duty time leading up to the accident
Carriers need to submit this information via email to MCPSD@dot.gov. Failing to comply with the above provisions can lead to FMCSA revoking exemption privileges. To learn more about this exemption, other safety provisions, and truck insurance solutions, contact the experts at Interstate Motor Carriers.
Posted on October 22, 2018
Truck drivers and fleets are aware of the importance of CSA scores. While FMCSA can’t suspend a CDL license due to CSA scores, they can target drivers for interventions and levy heavy fines against them. This is why it’s critical for both owner-operators and company drivers to keep their CSA scores low. Drivers can follow these 5 steps to improve their CSA scores.
- Harness the power of electronic logging devices (ELDs). One of the most common violations roadside inspectors see are “form and manner” violations. These types of violations include outdated logs, hence the usefulness of an ELD. While FMCSA regulations required all motor carriers to upgrade their vehicles to include an ELD in December of 2017, some can continue to use an automatic on-board recording device (AOBRD) through 2019. While the technology has a temporary grandfather clause, it’s worth the peace of mind to make the change to an ELD.
- Focus on the brakes. With Brake Safety Week in the recent past, many carriers are feeling the sting of brake violations. Given the importance of braking for truck safety, it’s surprising how often drivers overlook them during pre-trip inspections. While checking brakes is harder and messier than other aspects of pre-trip inspections, brake violations add up quickly.
- Perform thorough pre-trip inspections. Brakes aren’t the only element that drivers need to inspect before hitting the road. In addition to problems with brakes, the most common violations relate to lights and tires. A broken light alone carries a 6-point penalty. Problems with tires carry an 8-point penalty. Several light and tire violations can rack up CSA points and hurt a carrier’s safety rating in one roadside inspection alone. Performing a complete pre-trip inspection can help drivers and carriers avoid these hefty penalties.
- Challenge violations. Fleets and drivers aren’t without recourse following a violation. They have two years to challenge the violation, which can result in a smaller penalty or a dismissal of the charge. Even if the charge isn’t dismissed, reducing the severity means reducing the point value assigned to it. It’s always worth the effort to challenge violations.
- Drive healthy. Failing to produce a valid medical certificate carries a relatively small fine of one point. However, driving while ill is one of the most serious violations and carries a 10-point penalty. Fleet managers need to make sure drivers have valid and up to date medical cards certifying their health and fitness to drive as well as monitor any health concerns.
Implementing regular training on driver safety can go a long way toward avoiding these violations. Companies that put a focus on driver safety can implement proactive measures to improve safety and reduce risk. Contact Interstate Motor Carriers to learn more about managing your fleet’s safety and risk needs.
Posted on March 10, 2017
Being a truck driver can pave the way for an unhealthy life style. It may seem like sleeping less or stopping at fast food restaurants is an efficient lifestyle for someone who essentially live on the road, but this is not the case.
Getting adequate sleep is the first step in becoming a healthier trucker, being a fatigued driver puts you and others on the road in danger. Getting 7-8 hours of sleep a night is imperative for a healthy lifestyle, but sleeping well is not enough to remain healthy. The next tip to becoming healthier on the road is to stretch and exercise daily. As a driver you are sitting and focusing on the road for more than half of your waking hours, try to stretch at every stop to prevent your muscles from becoming stiff and achy. It may seem impossible to exercise daily when you’re on the job, but exercising doesn’t have to mean lifting weights for two hours. Try walking 30-45 minutes once a day at rest stops, maybe try walking for 10 minutes at four different stops!
As you are beginning to create a healthier body on the outside it is important remember that cliché saying’ “you are what you eat”. Staying alert and focused is a huge part of a truck driver’s job and by fueling your body with healthy food you are help your body to do so! Try packing a cooler with fruits and vegetables, if this isn’t an option try shopping smart at gas stations by buying nuts or head to the fridge and look for some fruits and vegetables there! Fueling your body so that it works the best that it can means drinking more water and less caffeine, try to not drink caffeine an hour or two before bed time to ensure the first step of a good night’s sleep.
Although these are all essential ways to stay physically healthy on the road it is extremely important to stay mentally healthy as well. Listen to your favorite music while you drive, chat with family and friends as you’re walking at those rest stops, and put some time aside to do something for yourself (read, relax, play a game). Taking care of yourself is especially important on the road because the alternative could mean you are putting people’s lives in danger. Start one step at a time so you can be the healthiest person, driver, and self that you possibly can.
Posted on December 20, 2016
The Federal Motor Carrier Safety Administration (FMCSA) is cracking down on drivers by holding them accountable to audit requirements instigated in 2013 under “Operation Quick Strike.” The initial phase of Operation Quick Strike targeted bus and motorcoach companies and was successful at shutting down companies it found to be out of compliance. Today’s model is a performance-based program that is being rolled out to trucking companies, including fleets, and focuses more on current problems rather than following up on prior out-of-compliance ratings.
Here are some of the changes in the way the FMCSA is doing audits.
- Audits include a broader range of fleet personnel, including accounting, sales, and drivers as well as checking social media.
- Ranking in the unsafe driving, hours of service compliance or crash indicator basic must be 90 or higher, a change from a rating of 85.
- The FMCSA has added a “Part C” to the audit, reserved for the auditor’s notes, the method of operation of the audit and other details of the audit not listed in Parts A or B. Parts A and B are routinely released to the driver, but drivers need to request Part C, citing the Freedom of Information Act.
- Unsafe Driving criteria are being added to the audit for the first time. This includes speeding ticket information, following too close, or other minor driving violations will be used in the new rating system.
- E-logs will also be included in the audit. An explosion of information and data. E-logs will be used to request other documents that support the audit.
- While not currently included in the audit, the FMCSA is considering including a “Safety Fitness Determination” criteria in the future.
If a driver is deemed “high-risk”, they will be rated “Conditional.” Under the new criteria, the FMCSA has increased the investigation, intervention and “out-of-service” orders. And, since shippers and brokers have access to a driver’s rating, a Conditional designation could have a major financial impact on a trucking company. For more on transportation news and risk management, contact us.
Posted on December 06, 2016
Join Interstate Motor Carriers for this educational webinar to learn how to survive FMCSA compliance reviews. Expert speaker Rob Dowling, Transportation Safety & Loss Control Director at The Capacity Group, will review the key components of the compliance review, the procedures you’ll need in order to achieve a satisfactory rating, and the consequences of failing to do so. Topics include:
* What is a Compliance Review (CR)
* Compliance Review Process
* When Do I Begin The Process
* Six Factor Review Process
* Continuous process to Remain Compliant
Date & Time: Wed, Dec 14, 2016 12:00 PM – 1:00 PM EST
Registration URL: https://attendee.gotowebinar.com/register/3269874292259164674