Posted on February 19, 2020
What is progressive discipline? Progressive discipline is a practice used to deal with job-related behavior which does not meet expected job performance standards. The purpose of the progressive discipline model is to help the employees understand how to modify their behavior to improve performance issues.
Many industry experts think that progressive discipline is an outmoded behavioral policy that often yields poor results. The traditional progressive discipline model has several steps that progress in severity—verbal warnings, written warnings, suspension, and eventually termination. While discipline is vital to addressing safety concerns and maintaining a safe work environment, progressive discipline only considers the desired outcome. It doesn’t consider the root cause, whether the issue occurred due to an honest mistake or reckless actions.
Understanding what led up to an incident or safety infraction allows fleet managers to develop strategies that correct a problem rather than forcing it into a progressive discipline model. The following are some of the benefits of utilizing a more effective, behavior-based coaching approach to discipline:
- Fix the actual problem. If an incident is due to an honest mistake (not a reckless mistake), the “three strikes and you’re out” mentality doesn’t apply well. By addressing “why” the incident occurred, managers can discover the root of the problem and fix it. For example, a driver performing a process incorrectly can lead to safety issues (e.g. not performing a thorough enough pre-trip inspection). However, if their instructions on how to complete that process were unclear, management can address the problem at the root cause to prevent it from happening again.
- Build a foundation of trust. The words discipline and coaching evoke very different reactions from trucking employees for obvious reasons. One indicates penalties while the other suggests a learning opportunity. Drivers can become defensive or evasive if they think honest mistakes will be held against them as severely as purposeful misconduct.
- Maintain good morale. Progressive discipline is a blind, zero-tolerance approach to workplace incidents. It doesn’t take into consideration previous good conduct or tenure with a trucking company. This is problematic because valuable, experienced drivers may consider looking for a new employer if they’re suddenly slapped with a first strike and put on notice for future disciplinary action after years of otherwise stellar service. Coaching avoids this problem and allows for a scaled, reasonable response to incidents.
- Provides managers more authority over risks. Some incidents are enough to warrant immediate termination. However, depending on the workplace handbook, managers may be adhering to an outdated progressive discipline model. This means they have to muddle through several dangerous repeat violations when one strike should be the only strike.
Progressive discipline is a rigid model that doesn’t address the root causes behind incidents. By digging into the cause of a problem, fleet managers can identify the issue, determine how best to fix it, and coach their truck driver to help reduce risk without putting them into the penalty box. To learn more ways to improve fleet safety, contact the experts at Interstate Motor Carriers.
Posted on September 17, 2019
A rise in technology and shifting customer expectations have dramatically changed the landscape of the trucking industry. As a result, many of the trends driving business decisions in the trucking industry are leaving fleet managers and carriers frustrated and with fewer options. However, it isn’t all bad news as fleets learn to navigate the changes affecting their businesses. The following are leading trends influencing the trucking industry:
- The driver shortage. This has been a challenge for years and trucking companies have taken numerous steps to try to address it. Some opted to entice new talent pools such as veterans or women. Others are trying to change regulations to allow drivers under 21 to operate on interstate highways. Now, nearly two-thirds of the industry are increasing benefits, pay, and more, to try to entice qualified drivers.
- Competition undercutting prices. When polled, 66% of trucking companies reported losing contracts to unprofitably low competitor offers. Fleets need to continue to find unique ways to improve efficiency and economies of scale to lower costs.
- Confidence in expansion. Not every trend is negative for fleets. Over a third expect to expand by 11-25% despite a predicted economic slowdown for the industry.
- Reducing costs with technology. Technology has been able to save fleets money in a variety of ways. With ELDs and telematics, fleets are able to identify gas-guzzling behaviors, pinpoint unsafe drivers, and provide better maintenance. Not only does technology help fleets stay on top of preventative maintenance, but it can also provide predictive maintenance suggestions as well. For example, artificial intelligence can run detailed analytics to compare the service history of fleets and isolate moments when brakes, tires, or other components will likely need servicing or replacement to avoid blowouts and accidents.
Keeping up with the latest trends affecting the industry can be a challenge. While not all trends withstand the test of time, some have been a thorn in the industry’s side for years such as the driver shortage. Interstate Motor Carriers knows that fleets have enough things to keep track of without adding new and challenging developments to their plate. Contact us to learn how we can help your trucking business.
Posted on September 06, 2019
The Federal Motor Carrier Safety Administration (FMCSA) has finally issued their proposal relating to changes in the hours-of-service rules. During the comment period, the U.S. DOT agency received over 5200 comments. Based on that feedback, FMCSA is proposing the five following revisions:
- Amending the 30-minute break requirement. Current regulations dictate that drivers take a 30-minute break after eight hours of on-duty time and the break has to be off-duty status. Now, FMCSA is suggesting the 30-minute break follow eight hours of driving time and that not-driving status can satisfy the break (i.e. the driver can stop to grab something to eat to satisfy the break requirements).
- Splitting the 10 hours off-duty period. The new proposal would allow drivers to split their off duty time between a sleeper berth and another qualified off-duty status. Drivers could spend 7 to 8 hours in a sleeper berth and the remaining hours off-duty to satisfy the off-duty period without it counting against their 14-hour driving window.
- Revising the adverse driving conditions exception. The new ruling would grant drivers up to 16 hours of on-duty status in the event of adverse conditions affecting the roads such as severe weather or heavy traffic.
- Modifying off-duty breaks. Sometimes drivers need to take breaks, but they run the risk of pushing the 14-hour workday rule. The new ruling would allow drivers to take a break ranging from 30 minutes up to three hours while being able to pause their on-duty status. This would allow truck drivers to wait out heavy traffic to use their drive time more efficiently.
- Increasing the short-haul exemption hours and air miles. FMCSA is proposing an increase to on-duty hours and distance limiting rules for truck drivers that qualify for the short-haul exemption. This change would increase the maximum on-duty period from 12 hours to 14 hours and air-mile radius from 100 miles to 150 miles.
FMCSA estimates the proposed changes will save $274 million without sacrificing the safety of truck drivers or the motoring public. They also emphasized that the rule limiting drivers to eight consecutive hours of drive time followed by at least a 30-minute break remains in effect.
Interstate Motor Carriers understands the challenges fleets face trying to remain compliant with ever-changing regulations and truck insurance requirements. Contact us to learn how we can help your trucking business.
Posted on August 30, 2019
Every year, the Commercial Vehicle Safety Alliance (CVSA) conducts Brake Safety Week to help reduce the number and severity of crashes caused by defective brakes. This year the CVSA will conduct roadside safety inspections on September 15-21 across the country. Any commercial vehicle found to have a critical vehicle or brake violation will be placed out of service until the driver corrects the issue. Vehicles that pass inspection will receive an official CVSA decal.
What is the Focus of This Year’s Inspections?
CVSA will be paying special attention to brake hoses and tubing this year. While hoses and tubing are part of a standard inspection, CVSA wants to highlight their importance in keeping commercial vehicles mechanically sound and safe for operation. During last year’s three day International Roadcheck, brake system violations and out-of-adjustment brakes accounted for 45% of out-of-service violations. The Federal Motor Carrier Safety Administration (FMCSA) echoed this finding in their 2018 Pocket Guide to Large Truck and Bus Statistics, reporting that brake violations accounted for six of the top 20 most frequent violations.
Brake hoses and tubing are critical components to the braking system as a whole. When they degrade, the entire system begins to experience problems. Prior to Brake Safety Week, fleets and drivers should inspect their hoses and tubing for the following:
- Properly attached
- No leaks
- Good flexibility
Knowing how to identify chaffed or worn hoses is critical to remaining in operation. Inspectors will look for the following when checking hoses and tubing:
- Any damage that extends through the outer reinforcement ply. An important note: Thermoplastic nylon tubing sometimes utilizes braiding that differs in color between the inner and outer layer. If the second color is visible, this is an out-of-service violation.
- If there is any bulging or swelling when they apply air pressure.
- Audible air leakage.
- Improper joining/clamping of hoses to tubes.
- Airflow restriction due to heat, clamping, etc.
Before your next road trip, drivers should take a break, and check their brakes, to make sure they will pass inspection. This makes sense from both a business and safety perspective.
With September rapidly approaching, the time is now to prepare for Brake Safety Week and Interstate Motor Carriers can help. With more than 75 years of experience in the trucking industry, we know trucking safety and truck insurance. Contact us to learn how we can help your fleet.
Posted on August 07, 2019
Safety is always a hot topic in the trucking industry. With 4,761 fatalities caused by large truck collisions in 2017, there is obvious room for improvement. While previous years showed steady decreases in fatalities, 2017 saw a 9% increase compared to 2016.
The overwhelming majority of those deaths were among public drivers involved in accidents with large trucks—72%. Commercial truck drivers accounted for 18% of the fatalities and the remaining 10% were individuals outside of a vehicle (i.e. pedestrians and bicyclists). The cost in human lives and actual dollars is astronomical. Experts within the industry believe the answer to safe trucking lies in new technology, while not overwhelming drivers with high tech gadgets.
Truck drivers already have technology available to them to improve safety. For example, lane departure warnings and lane assisting technology are remarkable in their ability to prevent collisions. Technologies such as those below, which are current or imminent, can be leveraged to improve trucking safety:
- Adaptive cruise control
- Automatic emergency braking
- Blind spot detection
- Automated parking with anti-rollaway technology
- Facial recognition solutions (to monitor driver alertness)
However, industry insiders are quick to point out that inundating drivers with multiple new technologies at once can be overwhelming. It’s best to incorporate new technology incrementally, especially technology which drivers can readily understand. For example, drivers that are comfortable with lane departure warning technology would likely adapt well to lane assist technology. These new safety innovations are very close to becoming a reality as trucking companies continue to put safety at the forefront of their agenda.
Interstate Motor Carriers strives to help trucking companies in their safety efforts. Contact us today to learn how we can help your fleet mitigate risks and losses.
Posted on June 05, 2019
Though many fleets reported that 2018 was a stellar year for business, there were however, continued operational challenges. And many industry experts report that these challenges are having a greater impact on smaller fleets, than on larger carriers. While many smaller fleets enjoyed significant expansion in 2018, increasing insurance costs, maintenance costs, and fuel costs are creating challenges which may slow their future growth. In addition to increasing costs, there are several other hurdles impacting their efforts to expand.
Here are four additional challenges small fleets face:
- Recruiting drivers
- Retaining drivers
- Ensuring compliance and keeping up with government regulations
- Competitors charging unsustainable rates
Small fleets struggle more than their larger counter parts in dealing with recruitment and retention. Many large carriers opted to increase drivers’ pay as an incentive to recruit and retain both drivers and other employees. However, they were able to do so by shifting contract terms, while many smaller fleets are unable to do so.
New disruptive competitors in the trucking industry are also creating headaches for smaller fleets. Some of these offer cutthroat rates that established fleets can’t maintain. While it’s not a sustainable business model for these disrupters, it allows them to poach customers and force down prices across the industry until they can establish a market presence. Simply said, they are buying market share. Smaller fleets either risk losing their customers or must lower prices to retain them.
Shifting government regulations are especially challenging for smaller fleets as they lack the resources to stay on top of regulation and compliance related changes. Hours of service regulations, and safety inspection requirements must be reviewed by fleet management and then effectively conveyed to the drivers. This is no simple task for a busy and growing small fleet.
Small fleet owners and managers can reach out to the trucking experts at Interstate Motor Carriers. Our team works diligently to service our trucking clients every day to help them manage risk, reduce losses, and solve their most challenging problems. Contact us to learn more.
Posted on May 22, 2019
Truck drivers and carriers have complained that many of the existing hours of service (HOS) regulations are too restrictive if not outright impossible to adhere to while maintaining customer expectations for deliveries. However, it is not these complaints that sparked the Federal Motor Carrier Safety Administration’s interest in revising the rulings. Instead, the DOT is pulling data from the much-contested electronic logging devices (ELDs) to guide their proposed changes.
How ELDs are Affecting HOS Regulations
ELDs are tamper-proof, unlike their paper records predecessor. The devices wrought an almost instantaneous decrease in HOS violations, resulting in less weary and therefore safer drivers. However, the data also revealed some truths about the transportation industry to FMCSA. Primarily that times and technology have changed customer expectations, and how people do business.
FMCSA’s Advanced Notice of Proposed Rulemaking
FMCSA is seeking commentary on proposed changes in an effort to reduce excessive burdens on truck drivers to remain compliant but without compromising safety on the roads. The proposed revisions include:
- Lengthening the short-haul 100 air-mile exemption from 12 to 14 hours on-duty. This would make the exemption consistent with existing regulations for long-haul commercial drivers.
- Permit a temporary two-hour increase for the 14-hour on-duty limitation when drivers encounter unfavorable driving conditions.
- Reinstating the option to allow truck drivers to split the mandatory 10-hour off-duty rest time so long as the driver’s truck has a sleeper-berth.
- Amending the existing ruling requiring a 30-minute break after eight hours of unbroken driving.
FMCSA’s primary concern is always to keep roads safe for drivers and the motoring public. However, they understand the difficulties truck drivers encounter while operating their vehicles. After reviewing the data from ELDs, the DOT agency is proposing changes to keep pace with modern challenges, expectations, and business requirements without increasing risk.
Since releasing their advanced notice of proposed rulemaking (ANPR), FMCSA received over 5000 comments. Most of the comments focused on known pain-points for truck drivers, underscoring just how challenging existing HOS regulations are for drivers.
Interstate Motor Carriers is intimately familiar with the challenges both fleets and independent operators encounter when trying to remain compliant with HOS regulations while running a successful business. Contact us today to learn more about our innovative solutions designed to help reduce your transportation risk without adding undue stress to drivers.
Posted on April 10, 2019
Trucking companies have a significant amount of data to work with when it comes to making improvements. Telematics provides insights on improving driver safety, preventative maintenance, and more. Fleets can also research the competition to see how they operate their companies. While other trucking businesses can provide benchmarks for fleets, looking to different industries can offer new insights for improvement.
What Motivates Clients?
At the end of the day, businesses need trucking companies to transport their goods, products, or cargo. However, several aspects can influence them to choose one company over another. When taking an introspective approach, trucking businesses have a tendency to tout their superior safety ratings. These are, of course, important. However, it overlooks one very significant element that any lateral (and many unrelated) industries know well already: customers don’t just want a product; they also what a relationship.
Building Lasting Relationships with Clients
When people think of exceptional customer service, the trucking industry isn’t usually the first to spring to mind. It may not even make the top ten. To address this, trucking companies need to look to businesses that cultivate successful relationships with their customers. For bigger brands, it’s a simple matter to look up their business model online and make relevant changes. There is plenty of information about well run companies like Apple, Amazon and Microsoft available for fleets to review and assimilate.
However, smaller companies often crack the code on stellar customer service faster. Company leadership can reach out to small business owners and ask for an informal meeting. This can be as simple as getting a cup of coffee or lunch. This creates the opportunity to ask questions about how they surpass customer expectations and gain repeat customers while continuing to grow.
Translating External Experiences to the Trucking Industry
Some industries are too disparate from trucking to have many lessons that will carry over with ease. However, taking an inward approach will yield stale ideas and stagnating service. Interstate Motor Carriers knows that providing a service is only half the equation to running a successful transportation company. We work with trucking companies every day to manage their risks, reduce losses, and solve challenging problems with innovative solutions. Contact us to learn how we can help your trucking business.
Posted on April 03, 2019
Every year, the Commercial Vehicle Safety Alliance (CVSA) holds an International Roadcheck event to inspect common areas of safety violations in trucking. This year, the event will run from June 4-6 and will focus on steering and suspension. These two components are critical to the safe operation of a commercial vehicle as they help ensure a truck can support heavy loads while maintaining stability while driving.
What to Expect During an Inspection
During International Roadchecks, CVSA sends certified inspectors to perform a Level I Inspection (North American Standard), although he or she may opt to conduct a different type of inspection depending on his or her initial evaluation. A Level I Inspection is the most common type of inspection and drivers should be prepared to provide several documents including:
- Their commercial driver’s license (CDL)
- Their medical certification and card/waiver if appropriate
- Their logs for the previous eight on-duty days to confirm their hours of service (HOS)
The inspection includes 37 steps and takes around 45 minutes to an hour to complete. In addition to the above documents, the inspector will check for drugs or alcohol as well as inspect several aspects of the vehicle such as the seat belts, exhaust system, brake system, various lights, and more.
Is an International Roadcheck Different from Standard Inspections?
While drivers may feel some trepidation going into a CVSA inspection, it is no different from the usual inspections they experience at any other time of the year. The only notable difference is that CVSA will issue an official decal for display upon completing a successful inspection. While there will be more inspections than usual, the inspections themselves are the same as always.
The intent of highlighting steering and suspension safety is to increase drivers’ awareness of those critical elements of operating a truck. CVSA announces the dates of the increased inspections to allow drivers to ensure they’re safe and compliant well in advance. It’s also to remind drivers that maximum safety is something they should strive for year-round.
Contact the experts at Interstate Motor Carriers to learn more about our innovative truck insurance solutions.
Posted on March 13, 2019
The e-commerce boom has dramatically impacted the trucking industry. Gone are the days where drivers could wait several days, or even a week to fill their trucks before hitting the road. As e-commerce industry giants continue to increase customer expectations, trucking businesses need to find ways to make fast deliveries without increasing shipping costs.
Managing Shipping Expectations
One of the greatest challenges created by the e-commerce boom is balancing shipping expenses with consumer expectations. With 55% of customers preferring same-day delivery and 44% expecting next-day delivery, truck drivers are going to be hard-pressed to keep up without increasing shipping charges.
Consumers don’t want to pay extra shipping fees, and in many cases expect free shipping. With more companies offering free shipping on minimum orders, the solution to the added expense will likely fall on the retailer rather than the consumer. As a result, packaging is expected to undergo significant changes. Smaller, lighter, leaner packages are likely to replace less streamlined options currently in place.
Challenges for Fleets
As more brick and mortar stores close, as the result of more efficient online competition, truck drivers are in higher demand than ever. Compounding this issue is the ever-growing truck driver shortage. While this is a challenge for fleets that make their living with long hauls, it spells opportunity for local and regional operators. It is often more efficient for independent operators, and smaller regional fleets to make the short-haul and last mile deliveries than it is for large fleets. Amazon Logistics offers an example of the new opportunities available to owner operators and trucking entrepreneurs. Their website offers an “opportunity to build and grow a successful package delivery business,” with low startup costs, technology assistance, and an existing customer base. Today, savvy owner-operators can identify a wider variety of local and regional shipments that don’t require travel outside of their state boundaries.
Shifting industry dynamics also results in a changing risk landscape. Fleets that make long hauls have different concerns than owner-operators that work within a 250-mile radius. Whether your transportation business comprises a fleet of vehicles or is an independent operation, Interstate Motor Carriers can help. Contact us to learn more about our innovative solutions to reduce transportation risk.