Posted on April 10, 2019
Trucking companies have a significant amount of data to work with when it comes to making improvements. Telematics provides insights on improving driver safety, preventative maintenance, and more. Fleets can also research the competition to see how they operate their companies. While other trucking businesses can provide benchmarks for fleets, looking to different industries can offer new insights for improvement.
What Motivates Clients?
At the end of the day, businesses need trucking companies to transport their goods, products, or cargo. However, several aspects can influence them to choose one company over another. When taking an introspective approach, trucking businesses have a tendency to tout their superior safety ratings. These are, of course, important. However, it overlooks one very significant element that any lateral (and many unrelated) industries know well already: customers don’t just want a product; they also what a relationship.
Building Lasting Relationships with Clients
When people think of exceptional customer service, the trucking industry isn’t usually the first to spring to mind. It may not even make the top ten. To address this, trucking companies need to look to businesses that cultivate successful relationships with their customers. For bigger brands, it’s a simple matter to look up their business model online and make relevant changes. There is plenty of information about well run companies like Apple, Amazon and Microsoft available for fleets to review and assimilate.
However, smaller companies often crack the code on stellar customer service faster. Company leadership can reach out to small business owners and ask for an informal meeting. This can be as simple as getting a cup of coffee or lunch. This creates the opportunity to ask questions about how they surpass customer expectations and gain repeat customers while continuing to grow.
Translating External Experiences to the Trucking Industry
Some industries are too disparate from trucking to have many lessons that will carry over with ease. However, taking an inward approach will yield stale ideas and stagnating service. Interstate Motor Carriers knows that providing a service is only half the equation to running a successful transportation company. We work with trucking companies every day to manage their risks, reduce losses, and solve challenging problems with innovative solutions. Contact us to learn how we can help your trucking business.
Posted on October 30, 2014
Computer viruses, malware and Trojan horses are cause for concern with any business. One of the most recent is something called “POODLE”, a seeming innocent name for a potentially problematic issue. POODLE is a man-in-the-middle attack protocol. Before we delve into it, let’s review the best way to stop it. Make sure you’re using a current browser, for example Internet Explorer 11, Google Chrome 38, Firefox 33 or Safari 7. That said, some users don’t want to be on the “leading edge” version of a browser. In that case, you might choose IE 9 or 10 (with all updates), but not IE 6, 7 or 8 which are extremely dated. And see below how you can turn off SSL3 in your browser.
Old browsers are often more susceptible to attack. Browser developers also recommend that you set your browser default to automatic updates, ensuring you have the most recent patches designed to thwart attacks. Here are three links to download newer versions of your browser:
So what is “POODLE”. According to Mozilla, in late September a team at Google discovered a serious vulnerability in SSL 3.0 that can be exploited to steal certain confidential information, such as cookies. This vulnerability, known as “POODLE”, is similar to the BEAST attack. By exploiting this vulnerability, an attacker can gain access to things like passwords and cookies, enabling him to access a user’s private account data on a website. They recommend that browsers and websites should turn off SSLv3 and use more modern security protocols as soon as possible, in order to avoid compromising users’ private information.
Stay current, make sure your browsers are updated and to turn off SSL3 in your browser, go to your advanced settings, or visit your browser support site for additional information. For example: https://support.google.com/chrome/answer/95572?hl=en.